Hi, I'm Jenil.
I'm a UX designer interested in problems where the design challenge is emotional and structural at the same time — products that have to feel calm in a stressful moment, useful without being intrusive, honest without being cold.
A bit about me.
I recently completed the Google UX Design Certificate. I work in the full UX stack — research, IA, interaction, and visual — and I write Python on the side for data analysis and small tooling.
I care a lot about accessibility. The Severance project is WCAG 2.1 AA on every screen, with keyboard navigation, screen-reader landmarks, and reduced-motion respected throughout.
What I find myself drawn to: service design — products that sit between people and institutions, translating bureaucracy into something a tired person can navigate at midnight. Severance is one such product. I think there are dozens more worth designing.
What I work with.
How I think about design.
The Severance project taught me four things I'll carry forward:
1. Restraint is a feature.
Most products try to do more. Some products win by doing less, on purpose. The calm-mode home screen — one card, intentional empty space below — was the most-discussed surface in usability testing.
2. Tone is a design system token.
It's the most consequential token, and the hardest to defend in critique. I needed three iterations to get the calm-mode copy right.
3. Cross-list, don't bury.
Information architecture rarely fails because navigation is too deep — it fails because users have multiple correct mental models.
4. Hire a critic with lived experience.
A friend who'd been through the experience reviewed the calm-mode copy before round-2 testing. Without her note, the design would have shipped condescending.
I'd love to hear from you.
Whether you have a role open, want to talk about a problem you're working on, or just want to chat about service design — please reach out.