A 14-WEEK UX CASE STUDY

Your first 30 days,
handled.

Severance is a calm companion for the first month after a layoff — sequenced action, plain-language severance review, runway as a single number, and a graceful exit when you no longer need it.

Role Sole UX Designer Duration 14 weeks Platform iOS · Android · Web Outcome SUS 84.5 A11y WCAG 2.1 AA
View Final Designs → Read the Process
AT A GLANCE

The headline numbers.

Validated through 10 user interviews, 3 iteration rounds, and moderated usability testing with 5 participants from the original research pool.

SUS
84.5
"Excellent" on the Bangor adjective scale
TASK SUCCESS
91%
Median, across 7 tasks · up from 67% v1 baseline
TIME-TO-FIRST-ACTION
0:39
From cold open · 47% reduction vs. v1
CALM LIKERT
4.6/5
"Calmer rather than more anxious"
THE PROBLEM

The day you're laid off isn't the hard day.
The 30 days after are.

Between January 2022 and April 2026, more than 2.5 million Americans and 690,000 Canadians lived through an involuntary job loss. In the 30 days that followed, each person was expected to file unemployment within a tight window, decide between COBRA and ACA before the deadline, review and (sometimes) sign a severance agreement, roll over a 401(k), tell their family and their LinkedIn network, and keep paying rent.

The information needed to do this correctly is scattered across 50 state portals, HR documents written in legalese, financial blogs, and Reddit threads. No consumer product holds the user's hand through the whole window.

"I'm a project manager. I literally do this for a living and I couldn't see my own next step."— Maya, Persona 1 (composite of 4 interview participants)
WHAT'S INSIDE THIS CASE STUDY

The full UX double-diamond — six pages, every step.

Click any card to dive into that part of the work. Each page is self-contained: a recruiter can land on any one of them and understand the depth of work in 5 minutes.

FIVE DESIGN PRINCIPLES

The rubric used in every critique.

Five themes from research synthesis became five design principles. They were taped to my wall above the screen and used to make every decision visible.

PRINCIPLE 01
Sequencing over surfacing
Show the next action, not all actions. The home screen is a plan, never a feed.
PRINCIPLE 02
Slow on purpose
The first three days are not productive days. The product structurally protects the shock window.
PRINCIPLE 03
One number, not a chart
Runway is the headline metric — a single 5.7 months number, never a graph.
PRINCIPLE 04
State / situation first
No generic content. Every screen is filtered by location and household composition from the first interaction.
PRINCIPLE 05
Restraint signals trust
When the right answer is "rest today," the product says it — and shows nothing else on the screen.
PRINCIPLE 06
Calm, capable, slightly dry
The voice of a friend who happens to be an HR lawyer. No exclamation points. No confetti. Ever.

Ready to dive in?

The full double-diamond is laid out across the next six pages. The fastest path is Process → Designs.

Read the Process → Skip to Final Designs